Refund policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before placing an order.

1. Return Eligibility

• Returns are accepted within 14 days of delivery.

• Items must be unused, unassembled, and in the original packaging with all accessories and instructions included.

• Custom or personalized items are non-refundable unless defective or damaged.

2. Holiday Season Returns

Due to the seasonal nature of Christmas trees, returns after December 20 are not accepted, unless the item is defective or damaged upon arrival.

3. Return Process

• To request a return, please contact our support team at [Your Email] with your order number and photos of the product (if damaged or defective).

• Once approved, we will provide return instructions. The customer is responsible for return shipping costs unless the item is faulty.

4. Refunds

• Refunds will be processed within 5–7 business days after the returned item is received and inspected.

• Refunds will be issued to your original payment method.

• Shipping fees are non-refundable unless the return is due to our error.

5. Damaged or Defective Items

• If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging. We’ll arrange a replacement or full refund at no extra cost.

6. Cancellations

• Orders can be canceled within 12 hours of purchase. After that, we cannot guarantee cancellation due to processing.